Our Policy for Returns & Refunds
We ask you to choose carefully to ensure the goods you purchase are what you require, we do not normally give refunds if you:
- Simply change your mind
- Make a wrong decision
- Bring the item back more than 7 days after purchase
- Cannot produce a receipt
You can choose between a refund or exchange
- Where goods are faulty
- Have been wrongly described
- Are different from a sample shown to you
Regarding proof of purchase, we urge all our customers to retain original receipts and paperwork so that in the event that you require a refund, exchange or warranty claim we are able to assist you with the minimum of fuss.
We are unable to provide refunds or exchanges on Air Services products or Rob avery practice exams, as they may be exam material which cannot be resold. This Includes Charts and Publications.
PLEASE NOTE THAT WITHOUT ORIGINAL RECEIPTS, INVOICES OR OTHER DOCUMENTATION RELATING TO PROOF OF PURCHASE, YOUR REFUND OR EXCHANGE MAY NOT BE ALLOWED.