FAQs

Q. What happens to my personal information and credit card details once I have placed an order?
A.
Customers' personal information is not sold, rented or made available to anyone or any organization outside Concept Aviation Supplies. We do keep customer names and addresses on file but only for use within our company. 

We use secure credit card transactions for all purchases via the Internet - this means that your credit card details are encrypted and the sale is conducted in a secure environment. Your credit card details are NEVER exposed to other parties. We do not see your credit card details at all, the money is transferred into our bank and we simply process the order. 

Credit card details for phone orders will not be kept after the completion of each order and we can assure you that your security and personal information is secure and safe. However, we are required by law to retain copies of our Point of Sale receipts which are securely stored.


Q: What payment methods do you accept for orders?
A.
We accept credit cards Visa, MasterCard and PayPal. If you wish to use a Credit Card other than Visa or MasterCard (such as AMEX or Diners), you will need to use the PayPal method of payment. PayPal works efficiently and well, we have a number of regular clients, particularly from overseas, who use this payment method.


Q. How long will it take for my order to be dispatched?
A.
If your order is placed before 1:30pm (AEST) and we have all items in stock, it will go out that day.

 

Q. What if my order isn't placed before the 1:30pm cut off?
A. Your order will be shipped the next business day if all items are in stock, otherwise we will call or email you to find out how you wish to proceed.


Q. But what if you don't have the goods in stock?
A.
We call you or email you with a delivery estimate and ask you what you want us to do. Then you make the decision whether to wait or try somewhere else.


Q: Are you able to track the delivery of orders and what happens if something goes missing?
A.
Yes we can, we use the Australia Post receipted delivery system. This means we can track down a package if we have to. We also use our preferred courier service who are able to accurately track each package.